Support policy
Filing support and corrections
Customers review and approve before filing. When clarification is needed, freeLLC uses a needs review status and notifies the customer; no state outcome, timing, refund, or free resubmission is guaranteed.
Review, queue, and required details
Customers review and approve formation information before filing. A paid formation enters a review queue. Submission requires validated formation, ownership, address, registered-agent, and payment details.
Statuses and support
Statuses include submitted, filing, filed, and needs review. If filing cannot continue or clarification is needed, status becomes needs review, the customer is notified, and chat can be used for support.
Completion, state fees, and corrections
Successful completion can show confirmation and a filed date; documents may be delivered through the account or email. State fees go to the government and are generally not controlled by freeLLC once paid or submitted. Correction and resubmission scope is assessed based on state response and cause; contact support before taking another action.
Cancellations and contact
Refund or cancellation terms shown at purchase apply to that transaction. Fees may not be refundable after work or filing has begun, except where required by law. No refund or free resubmission is guaranteed. Contact hello@freellc.io, (646)-995-4013, or 1820 Ave M #1079, Brooklyn, NY 11230.